Service

APC Technology Service Department

APC Technology has established a reputation for supplying rugged computing products recognised for their reliability and innovation in critical applications. We utilise reputable and proven components and constantly monitor sub-component and sub-system reliability.

With a fully equipped service department APC Technology is able to provide defect analysis and reporting on fault equipment and repair units to working condition.

To support our customers we provide:

• Technical support, via phone or e-mail
• Australia wide field service
• Return to base exchange
• Hardware and sub-component repair
• Defect analysis and reporting
• User Manual and drivers
• After Hours Technical Support

Warranty Repair

Systems from APC Technology are warranted for 12 months from date of supply. Warranty period for third property proprietary hardware is limited to that supplied by manufacturer, if period is less than 12 months. Warranty does not include travel or accommodation costs, travel time, or any other out of pocket expenses. Warranty is limited to faults in hardware or software that occur in normal operation. Software warranty is limited to those functions tested during commissioning/acceptance testing.